Pune, the “Oxford of the East,” has evolved into a powerhouse for the BPO and customer experience industry. As of June 2026, Pune’s job market for customer support professionals is absolutely booming. With the city hosting massive Global Capability Centers (GCCs) for companies like Infosys BPM, WNS, Tech Mahindra, and Amazon, plus hundreds of e-commerce and fintech startups sprouting across Hinjewadi, Magarpatta, and Kharadi, the demand for skilled communication experts has never been higher.
Anúncios
If you have excellent English communication skills, a patient demeanor, and a passion for solving problems, this is your definitive guide to securing a Customer Support Executive Job in Pune. This article provides the most current Vacancy Post list, a detailed Salary for Salary and Post table, direct Applying Links, and 10 critical FAQs to ensure you get hired immediately.
Current Vacancy Posts for Customer Support Executives in Pune
The following table outlines the specific Vacant Position categories available across the city. Employers are specifically looking for specialists in Voice Process, Chat Support, Email Support, and Technical Support.
| Vacant Post | Name of Post (Specialization) | Primary Skills Required | Urgency Level |
|---|---|---|---|
| Customer Support Executive | Voice Process (Inbound/Outbound) | Fluent English, Hindi, Active Listening | Very High |
| Chat Support Executive | Non-Voice / Live Chat | Typing Speed (35+ WPM), Written English | Very High |
| Email Support Executive | Ticket Resolution / CRM | Email Etiquette, Detail Orientation | High |
| Technical Support Executive | Hardware / Software / Networking | Basic IT Knowledge, Troubleshooting | Very High |
| BPO Executive | International Process (US/UK Shift) | Neutral Accent, Graveyard Shift Flexibility | High |
| Customer Service Associate | E-commerce / Retail Support | Problem Solving, Empathy | Very High |
| Telecaller / Inside Sales | Outbound Lead Generation | Persuasive Communication, Target Driven | High |
| Back Office Executive | Data Entry / Document Verification | MS Excel, Typing Speed (25+ WPM) | Open |
| Quality Analyst (QA) | Call Monitoring / Feedback | Listening Skills, Feedback Delivery | Limited |
| Team Leader (TL) | Customer Support Management | Leadership, Excel, Reporting | Limited |
Detailed Salary Structure for Customer Support Executive Posts in Pune
Customer support salaries in Pune vary significantly based on the type of process (Domestic vs. International), the shift timing (Day vs. Night), and your language proficiency (English + Regional + Foreign Languages).
| Post | Experience Level | Monthly Salary (₹) | Annual Package (₹) | Additional Perks |
|---|---|---|---|---|
| Trainee CSE | Fresher (0-6 months) | 12,000 – 15,000 | 1.44 LPA – 1.80 LPA | Paid Training Period |
| Customer Support Executive (Domestic) | 0-1 Years | 15,000 – 22,000 | 1.80 LPA – 2.64 LPA | PF, ESIC, Cab Facility (Night Shift) |
| Customer Support Executive (International) | 1-3 Years | 30,000 – 45,000 | 3.60 LPA – 5.40 LPA | Night Shift Allowances, Free Meals |
| Chat / Email Support Executive | 1-3 Years | 18,000 – 28,000 | 2.16 LPA – 3.36 LPA | Fixed Day Shifts, Work From Home |
| Technical Support Executive | 1-4 Years | 25,000 – 40,000 | 3.00 LPA – 4.80 LPA | Technical Training Certifications |
| BPO Executive (Voice) | 0-2 Years | 15,000 – 25,000 | 1.80 LPA – 3.00 LPA | Incentives, Performance Bonus |
| Telecaller / Inside Sales | 1-3 Years | 18,000 – 30,000 + Incentives | 2.16 LPA – 3.60 LPA + Variable | Unlimited Incentive Potential |
| Senior Customer Support | 3-5 Years | 35,000 – 50,000 | 4.20 LPA – 6.00 LPA | Health Insurance, Paid Leaves |
| Quality Analyst (QA) | 3-5 Years | 40,000 – 55,000 | 4.80 LPA – 6.60 LPA | Fixed Weekends Off |
| Team Leader (TL) | 4-6 Years | 50,000 – 65,000 | 6.00 LPA – 7.80 LPA | Leadership Bonus, Travel Reimbursement |
Market Insight: The average salary for a Customer Support Executive in Pune is currently ₹22,500 per month. However, International Voice Process executives (US/UK shifts) are commanding salaries between ₹35,000 and ₹45,000 per month plus cab facilities and night shift allowances.
Top Companies Actively Hiring in Pune
Here are the specific employers in Pune with confirmed vacancies for June 2026.
1. Amazon Development Centre – Pune (Kharadi / Hinjewadi)
Amazon is hiring hundreds of Customer Service Associates (Chat & Voice) for their Alexa and Seller Support teams.
- Official Application Link: amazon.jobs (Search “Pune – Customer Service”)
- Salary Range: ₹18,000 – ₹25,000 per month + Night Shift Allowance + Cab.
- Requirement: 12th Pass (HSC) minimum, excellent English communication, rotational shifts.
2. Infosys BPM – Pune (Hinjewadi Phase 3)
Infosys BPM is conducting a mega recruitment drive for International Voice Process Executives (US Banking Process).
- Official Portal: infosysbpm.com/careers (Location: Pune)
- Pay Range: ₹30,000 – ₹42,000 per month + Transport + Night Allowance.
- Requirement: Graduation mandatory, neutral English accent, ability to work US shifts.
3. Tech Mahindra – Pune (Hinjewadi)
Tech Mahindra has urgent openings for Technical Support Executives for their telecom client (US Process).
- Applying Link: careers.techmahindra.com (Search “Customer Support – Pune”)
- Salary: ₹25,000 – ₹38,000 per month + Incentives + Free Meals.
- Requirement: Basic knowledge of networking, routers, modems, and Windows OS.
4. WNS Global Services – Pune (Magarpatta City)
WNS is actively hiring Chat Support Executives for a leading e-commerce client.
- Official Website: wns.com/careers (Location: Pune)
- Salary: ₹20,000 – ₹28,000 per month + Night Shift Allowance.
- Perk: Work from home flexibility (Hybrid model), Internet reimbursement.
How to Apply: Application Process & Official Verification
The application process for these highly prestigious Customer Support Executive positions has been completely digitized to ensure absolute operational transparency and rapid onboarding. Candidates must strictly ensure they possess all required educational certificates (minimum 12th Pass or Graduation), highly localized identity proofs (Aadhar Card, PAN Card), and highly active digital communication channels (phone and email) before initiating the process.
You must always rigorously verify active recruitment notifications by directly accessing official .com domains (such as amazon.jobs or infosysbpm.com) to ensure authentic E-E-A-T signals. Beware of fraudsters asking for money in exchange for “guaranteed BPO jobs” in Pune. No legitimate company charges a fee for recruitment.
The formal recruitment drive strongly emphasizes a direct, highly merit-based selection matrix through voice and accent assessments, typing tests, and HR interviews. After meticulously verifying the official notifications on the respective company portals, candidates can also strategically explore equivalent verified opportunities through:
Naukri India – Customer Support Pune – https://www.naukri.com/customer-support-jobs-in-pune
Indeed India – BPO Jobs Pune – https://www.indeed.com/q-Customer-Service-Pune-jobs.html
Apna Jobs – Pune BPO Hiring – https://www.apna.co/jobs/pune/customer-support
LinkedIn Jobs – Pune Customer Support – https://www.linkedin.com/jobs/customer-support-jobs-pune/
Step-by-Step Application Guide
To successfully land a Customer Support Executive Job in Pune, follow this verified process.
Step 1: Resume Preparation
Keep your resume simple and one page. Highlight your communication skills, any previous customer-facing experience (retail, hospitality, teaching), and your typing speed. Mention your 10th, 12th, and graduation percentages.
Step 2: Voice and Accent Preparation
For international processes, practice speaking English with a neutral accent. Avoid using slang or regional phrases. Record yourself reading a paragraph and listen for clarity.
Step 3: Typing Test Practice
For chat and email support roles, practice typing tests online. Aim for 35+ Words Per Minute (WPM) with 90%+ accuracy. Free typing tests are available on sites like 10fastfingers.com.
Step 4: Online Application
Click the official Applying Links provided above. Do not pay any money to apply. Legitimate applications are always free. Fill in your details carefully and upload your updated resume.
Step 5: HR Interview Round
You will typically face 2 rounds:
- Round 1: Voice and Accent Assessment (Read a script, answer basic questions)
- Round 2: HR Interview (Questions about your background, availability for night shifts, salary expectations)
Step 6: Offer Letter and Background Verification
Upon selection, you will receive an offer letter via email. The company will conduct a background verification (education and previous employment). Provide authentic documents only.
Tips to Maximize Your Salary Package in Pune
If you want to earn in the higher bracket (₹40,000 – ₹65,000 per month) in Pune, follow these strategies.
- Target International Processes: US/UK voice processes pay 2x more than domestic processes. Neutral accent is the key.
- Learn a Second Language: Fluency in German, French, Japanese, or Spanish can push your salary to ₹60,000 – ₹1,00,000 per month. Language specialists are highly valued.
- Get Tech Certified: Basic IT certifications (CompTIA A+, Microsoft Certified Professional) can help you transition into Technical Support, which pays significantly more.
- Work Night Shifts: Night shift allowances add ₹5,000 – ₹10,000 to your monthly salary. Be willing to work graveyard shifts if you need higher earnings.
- Exceed Your Targets: For inside sales and outbound roles, incentives can double your salary. Top performers often earn ₹50,000+ in monthly incentives alone.
Frequently Asked Questions (FAQs)
Q1: What is the starting salary for a fresher Customer Support Executive in Pune?
A: A fresher (0-6 months experience) in a domestic process earns between ₹12,000 and ₹15,000 per month during training. After training, this increases to ₹15,000 – ₹22,000 per month. International processes start freshers at ₹25,000 – ₹30,000 per month.
Q2: Are there any current vacancies for Chat Support Executives in Pune?
A: Yes, absolutely. Chat Support Executive is a Vacant Post with very high demand right now. WNS Global Services and several e-commerce startups in Pune are actively hiring chat support agents, offering salaries between ₹18,000 and ₹28,000 per month with fixed day shifts.
Q3: Where can I find the official applying links for Infosys BPM in Pune?
A: The official application portal for Infosys BPM is infosysbpm.com/careers. Navigate to “India – Pune” and search for “Customer Support” or “Voice Process.” Always use the official domain. Infosys never charges a fee for applications or interviews.
Q4: Is 12th pass (HSC) enough to get a Customer Support job in Pune?
A: Yes, for domestic voice processes and chat support, 12th pass (HSC) is the minimum requirement. However, for international processes and tech support, graduation (any stream) is mandatory for most companies like Infosys BPM and Tech Mahindra.
Q5: Do companies in Pune pay more for Technical Support compared to general customer support?
A: Yes, significantly. A Technical Support Executive with basic IT knowledge earns ₹25,000 – ₹40,000 per month, while a general Customer Support Executive earns ₹15,000 – ₹22,000. The premium is for troubleshooting skills and technical certifications.
Q6: What is the salary difference between Domestic and International BPO in Pune?
A: International BPO processes pay almost double. A Domestic BPO executive earns ₹15,000 – ₹22,000 per month. An International BPO executive (US/UK shifts) earns ₹30,000 – ₹45,000 per month plus cab facilities, free meals, and night shift allowances.
Q7: How can I apply for a Telecaller vacancy in Pune without experience?
A: Apply through the Applying Links provided (Naukri, Indeed, Apna). Telecaller roles are often entry-level and do not require prior experience. Companies value strong communication skills and a persuasive attitude over experience. Many telecaller roles offer unlimited incentives.
Q8: Are there Work From Home (WFH) Customer Support jobs in Pune?
A: Yes. Many companies like WNS, First Source, and several e-commerce startups offer hybrid or fully remote chat and email support roles. Search for “Remote Customer Support” on the LinkedIn and Indeed links provided. WFH roles typically offer ₹18,000 – ₹25,000 per month.
Q9: What documents are required for applying to Customer Support jobs in Pune?
A: You will need your updated resume, 10th and 12th mark sheets, graduation degree certificate (if applicable), Aadhar Card, PAN Card, passport-size photographs, and address proof. For background verification, ensure all documents are authentic.
Q10: Is it necessary to be based in Pune before applying for BPO jobs?
A: For domestic processes, you can apply from anywhere, but you will need to relocate to Pune for training and work. For international processes, most companies conduct virtual interviews, but final onboarding happens in Pune. Hinjewadi, Kharadi, Magarpatta, and Viman Nagar are the main BPO hubs.
Conclusion
The customer support and BPO job market in Pune is currently thriving. With Pune offering a pleasant climate, excellent infrastructure, and abundant career growth opportunities in the BPO sector, thousands of professionals relocate here every month for work.
The demand for Customer Support Executives, Chat Support Executives, Technical Support Executives, and International Voice Process executives is at an all-time high heading into Q3 2026. By using the verified Applying Links, preparing for your voice and accent assessment, and following the salary benchmarks in the Salary for Salary and Post table, you can secure a package that exceeds your expectations.
Do not wait. The BPO hiring surge is happening right now. Update your resume, practice your English communication, and apply directly through the official links provided. Whether you are a fresh 12th pass student, a recent graduate, or an experienced team leader, Pune has a place for you in its booming customer support industry. Secure your Vacant Position today.
Disclaimer
- This article is for informational purposes only.
- Job availability, salary, and eligibility may vary depending on the employer, recruitment policy, and location.
- Readers are strongly advised to always verify all details through official recruitment channels before applying.